NEXLLA PRODUCT · CUSTOMER PORTAL
Give clients one place to work with you.
A secure, branded login where clients track projects, view and pay invoices, download files, approve work and manage subscriptions — with the Nello AI assistant and a secure MCP connection to Claude and ChatGPT. Multilingual (15+ languages), built and hosted in-house in Dubai.
Everything a client needs, the moment they log in.
A personalised home that greets each client and shows their active projects, outstanding balance, subscriptions and website analytics at a glance — so they always know where things stand without asking anyone.
Why your business needs it
- Fewer status emails. Clients self-serve the answers to "where are we?" — freeing your team to do the work.
- A premium first impression. A clean, branded home makes your business feel organised and enterprise-grade.
- Transparency builds trust. When clients can see progress and analytics themselves, confidence (and retention) goes up.
Progress everyone can see.
Every project shows its stages, progress and budget, with tasks on a list, Kanban or calendar and a clean handover at the end. Clients watch milestones tick over; your team works from the same plan.
Why your business needs it
- No more "any update?" Clients see live progress, so your team stops writing status reports.
- Scope stays honest. Shared stages and budget keep expectations aligned and prevent scope creep surprises.
- Deliver, then hand over. A structured handover turns finished work into a professional, repeatable close.
Send it, and get paid — online.
Clients see invoices with full line items and totals, and pay online by card, PayPal or crypto — secured by Stripe. Recurring invoices, reminders and dunning run automatically, so revenue keeps flowing without chasing.
Why your business needs it
- Get paid faster. A "Pay now" button beats a bank-transfer PDF — cash lands in days, not weeks.
- Stop chasing. Automatic reminders and dunning recover late payments so you don't have to send awkward emails.
- Predictable revenue. Recurring invoices turn retainers and care plans into reliable monthly income.
One home for every deliverable.
Every logo, document and asset lives in one organised, versioned library with folders, storage limits and access controls — plus a knowledge base of guides and resources. Clients always find the latest file, not last month's.
Why your business needs it
- End the file hunt. No more "can you resend the logo?" — the latest version is always one click away.
- Version safety. Every file is versioned, so nobody ships an outdated asset by mistake.
- Self-serve answers. A knowledge base deflects repetitive questions and makes onboarding effortless.
Feedback and sign-off, in one thread.
Clients review deliverables, approve or request changes with an e-signature, and comment right on the work with @mentions. Every decision is captured in context, so there's a clear record of who approved what, and when.
Why your business needs it
- Approvals that stick. An e-signed sign-off protects you if scope or opinions change later.
- Feedback in one place. Comments live on the deliverable, not scattered across email and chat.
- Move faster. Clear "approve or change" actions unblock projects instead of leaving them waiting.
Recurring revenue, on autopilot.
Hosting, care plans, retainers and maintenance contracts live in the portal with amounts, intervals, next-due dates and reminder plans — so clients always know what's active and renewals never slip through the cracks.
Why your business needs it
- Stabilise cash flow. Recurring plans turn one-off projects into predictable monthly revenue.
- Renewals don't slip. Reminder plans keep contracts current without manual chasing.
- Clarity for clients. Everyone sees exactly what they're subscribed to and when it renews.
Answers for clients, instantly.
Nello helps clients find the right file, invoice, project update or answer without emailing your team — and always proposes actions for confirmation. Support that's on, in every language, around the clock.
Why your business needs it
- Deflect the easy questions. Nello handles "where's my invoice?" so your team focuses on real work.
- Always available. Clients get answers at midnight in their own language — no ticket queue.
- Safe by design. Nello proposes; the client or your team confirms before anything changes.
The MCP connection
Reach the portal from Claude & ChatGPT.
The portal speaks the Model Context Protocol (MCP) — the open standard that lets AI assistants use real tools safely. Connect Claude or ChatGPT with a secure, per-user login and your team can check a project's status, find a file or pull an invoice straight from the assistant they already use — with every action confirmed before it runs.
Per-user & secure
Each teammate connects with their own login over OAuth — access follows their permissions, and client data stays protected.
Confirm-before-action
The assistant proposes; a human approves. Looking things up is instant; anything that changes a record waits for your OK.
Work where you already are
Check status, find a file or pull an invoice from Claude or ChatGPT — no extra tab, no context-switch.
Before you reach out.
Let's give your clients a home to work with you.
Projects, invoices, files, approvals and subscriptions — with Nello built in and a secure MCP connection to Claude and ChatGPT. Multilingual, built and hosted in-house in Dubai.
End of issue · 2026.05
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